FBA, or fulfillment by Amazon, is arguably the most well-liked selling arrangement on Amazon. In FBA, Amazon is responsible for product storage, delivery, and logistics. Of course, Amazon charges sellers for this service instead of offering it for free. Sellers pay an FBA fee to Amazon for the use of storage space and order fulfillment. You might, however, encounter some erroneous charges and be required to pay more. It would help if you would stop worrying about it as it can be resolved. 

 

FBA Errors and Reimbursement

Sometimes Amazon FBA makes mistakes, and you may be able to receive compensation for some of these mistakes. However, remember that you pay FBA costs on each order, so it’s critical to understand when to submit a reimbursement claim. As a result, you end up paying more FBA fees than necessary.

Don’t know much about reimbursements? Are you frequently being charged more than you should. We are here to save you from making the same errors. Watch out for and submit compensation requests for the following 10 Amazon FBA mistakes:

1. Items with a larger size or weight charge

While customer returns are the cause of most FBA fee problems (we’ll give several examples), some of the more costly fault faults are marginally less common. Like this instance, where your merchandise is being charged at an incorrect dimension or weight size. This indicates that you are charged for the incorrect fee category for each order. This can result in a sizable reimbursement claim, and we’ve seen it happen frequently, but not as frequently as problems with client returns.

2. Products damaged or misplaced in the Amazon warehouse

Employees at Amazon move swiftly. They frequently drop or damage objects. Additionally, with so many things going on often some objects get lost. When you reconcile your reports in Amazon Seller Central, these errors might be discovered. Our customers experience many occurrences each month because this is so typical.

3. More units that were returned were refunded to the customer

Customers believe it’s their lucky day because of this goof. They think they are receiving additional funds from Amazon, but they are receiving additional funds from you, a small or medium-sized business owner! Fortunately, when a consumer has gotten a refund for more units than returned can be found. In addition, we can also discover when customers receive a rebate for a sum higher than what they originally paid.

4. Items that the inbound shipper lost or damaged

You want your shipment to reach Amazon’s warehouses securely when you send it to them—within Amazon Seller Central, finding units that the inbound shipper has damaged or lost is relatively simple. Making sure Amazon truly pays you back by their policy and that there aren’t any extra lost or damaged items that their systems didn’t immediately monitor is the trick in this situation. 

5. Missing stock on a return

You want a customer’s return to be added to your inventory, right? Well oftentimes issues can arise during this process. For example, unintentionally, a returned item can end up being credited to the stock of another seller. In this instance, the product is returned and scanned in the warehouse, but it never makes it to your FBA account for some reason.

6. Not crediting the restocking fee

A restocking fee of 20% of the item’s cost is typically assessed to customers who return expensive items or items from particular categories. Amazon must pay you for this restocking charge when the product is returned to the warehouse and credited to your account. However, if the item is never returned or is returned damaged, you are not responsible for this restocking cost. The mistake occurs when Amazon is intended to credit you for this fee but fails to do so.

7. Refunds to customers for never-returned goods

A common mistake is when a customer gets a refund for something even though they never returned it. Because the rebate is deducted from your account, you forfeit the purchase price, and the item is no longer in your inventory. It would help if you kept an eye out for this weekly or monthly.

8. Stock deducted after fast shipment.

As you are undoubtedly aware, tracking incoming shipments to Amazon is simple. How many units have been accepted as sellable and added to your account? You can find out these details in Seller Central, along with any problems with the shipping. However, there may occasionally be errors after the shipment has closed, leading to further deductions of units.

9. Amazon’s or the carrier’s damaged returns

There is no negligence or deception on the part of the customer as a result of this inaccuracy. However, return packages occasionally sustain damage during transit or once they arrive at the Amazon warehouse. Therefore, you should be compensated for everything that cannot be sold or is not in excellent condition due to the transport or Amazon.

10. Fees for high-commission categories

Depending on the category, commission rates range from 6% to 45%. Amazon device accessories are the physical product category with the highest commission costs. The commission rate for protection plans and extended warranties is 96%. Your products are most likely in the 8% to 15% range. What would happen to your profits if one of your products had an incorrect 15% price tag for an entire year when it should have been 8%? That would result in several false fees. Although not one of the more frequent mistakes, we have seen it occur frequently.

 

Conclusion

Amazon errors can often be inconvenient. However, as long as there is a fix for these issues, you should not worry. In addition, you can be compensated for any errors that Amazon is to blame. As a result, you should conduct business as usual, respond promptly to errors, and file a claim. However, employing a reimbursement service is a more straightforward and efficient approach to get through the process if you lack time to follow and generate cases or are experiencing problems with reimbursement cases.

 

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