Did you know, Amazon occasionally creates errors when processing FBA orders? You may have dealt with missing or damaged items during FBA fulfillment as an FBA seller, and you are aware of the Amazon compensation procedure. Even though the process is a little complicated and time-consuming, it can recover up to 3% of your revenue in this manner without the need for any capital. 


What is Amazon Reimbursement?

Amazon’s Reimbursement Service aids sellers in recovering the money they have lost as a result of inaccurate FBA fees and misplaced or harmed Amazon orders. You will receive a refund from Amazon for the item’s price plus shipping and handling costs.

To use Amazon Reimbursement Service, you must first identify a refund case by thoroughly examining the entire fulfillment process and verifying all the FBA fees against the characteristics of your goods. Next, you must submit a claim to Amazon with all relevant information after identifying a potential FBA reimbursement case. After investigating your allegation, Amazon will decide based on your provided data. If Amazon accepts your claim, you will receive a 100% refund.

Use the Amazon Reimbursement Service to get reimbursed for lost or broken items. It’s important to remember that it’s not insurance, though. Therefore, you might want to think about getting shipping insurance from a third-party supplier if you’re concerned that your Amazon shipments will be lost or damaged in transit.


When are you eligible for reimbursement?

Before accepting, you should thoroughly study and consider all FBA policies and requirements. The following situations are listed there as being eligible for reimbursement:

  • Despite receiving a refund, the buyer fails to ship the item back to an Amazon fulfillment facility within 45 days.
  • If the consumer returns it to Amazon within the allotted time window, Amazon will examine the item’s state. If it were their error, Amazon would refund you if the returned item is not resalable.


How to file an Amazon Reimbursement Claim?

 You can also file an Amazon Reimbursement claim given the following issues:

  1. The customer gets a refund for more units than they originally paid for.
  2. The returned item is not credited to your inventory by Amazon.
  3. For the entire time you have been enrolled in this category, Amazon has been charging you a dimension or weight fee more than the original price.
  4. After the shipment closes, Amazon unintentionally subtracts some goods from your stock.
  5. The returned and scanned items are not credited to your FBA account by Amazon.
  6. Your returned goods are damaged in transit, either by Amazon or a carrier.
  7. The commission charges on Amazon are excessive.
  8. Your refund does not appear in Amazon’s return report.
  9. The buyer paid a 20% restocking charge, which you did not receive.


How to use an Amazon Reimbursement Service to get your money back?

The fulfillment centers at Amazon, the largest retailer in history, are handling more merchandise daily. Therefore, it is not surprising that some things are lost or damaged periodically, given the enormous volume of merchandise passing through FBA facilities. You may be entitled to compensation from Amazon if this occurs to your company.

It’s a good idea to review the FBA Lost and Damaged Inventory Reimbursement Policy before taking action. You can find out what can be refunded and how to do it at Amazon.

Amazon has two options: “Replace the item with one with the same FNSKU” or “Pay you back the expected selling revenues of the identical item.” Since the latter can be challenging, I’ll concentrate on it (“estimated” is the key here; more on that later).

For “Items damaged while in an Amazon fulfillment center” and “Items missing within an Amazon fulfillment center for 30 straight days,” you are eligible for a refund.

Certain restrictions apply. You have 18 months from the date of the loss or damage to file a claim with Amazon. Additionally, they don’t refund damaged or outdated goods.

Lastly, Amazon has the legal right to dispose of anything it has purchased, reimbursed, and sold through its various channels, including Amazon Warehouse.


Guidelines for FBA Reimbursement Case Approval

To guarantee a successful FBA reimbursement, keep the following in mind:

  • Before starting a reimbursement request, ensure you have all required paperwork, including a receipt or order number. Amazon could also need pictures or other supporting evidence to complete your request.
  • Your reimbursement request must be submitted as soon as possible after the problem occurs because Amazon typically has a deadline for making claims.
  • If you don’t hear back from Amazon on time, follow up with them.

Using these short recommendations, you can improve your chances of receiving a refund from Amazon Reimbursement.



Amazon reimbursement is a challenging and drawn-out procedure requiring continuous inventory and order monitoring. Additionally, you must be an adept negotiator to present your case convincingly and concisely.

It also helps to understand Amazon’s procedures and charges to bolster your argument. You can enlist the aid of a third-party Amazon account manager like FBA Claims360 if you don’t want to miss out on reimbursements because you’re short on time and resources.

Do you struggle to collect the money Amazon owes you? A team of knowledgeable Amazon consultants at FBA Claims360 thoroughly understands Amazon reimbursement and are here to help you and guide you through the process. 

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