Each day, hundreds of items are picked, packed, and shipped for the enormous volume of purchases made on the Amazon marketplace. Errors are inevitable in such a large business and occur more frequently than you may imagine. Although these errors produced by Amazon may cost you hundreds or even thousands of dollars, you shouldn’t be responsible for covering their costs. Instead, Amazon must compensate if it dropped, damaged, or misplaced your product. Some of these are chosen by Amazon, while some squeak by.


The amount is higher than you believe if you don’t regularly monitor your seller account and inventory. Due to the procedure’s complexity, most sellers either need to be aware of this or prefer to ignore it. Downloading and comparing numerous business records from Seller Central is necessary to find Amazon reimbursements. Finding claim chances is the first half of the battle, though. After that, you’ll need to create a case and give Amazon several papers. Due to insufficient information, Amazon frequently rejects FBA reimbursement applications or only issues partial returns. 


We have outlined the information and supporting materials you must provide when building a case to protect you from any potential rejections.


Tracking ID

In the unlikely event that you discover any FBA inventory reimbursement chances after poring over numerous inventory spreadsheets, your initial step will be to get in touch with support. Amazon will request the Tracking ID when you create a ticket. A tracking ID is essential when requesting Amazon FBA refunds for inconsistencies and missing items. Your claim will only be accepted if you have it. Simply put, no tracking ID means no refunds.


Signed BOL

The bill of lading (BOL) is a document that serves as a receipt for freight services and is regarded as one of the most critical documents in the shipping industry. It serves as a contract between the shipper and the freight carrier. You must submit the BOL document when claiming Amazon seller returns. When the airline picks up the shipment, your BOL should show the number of boxes in the load and the total weight. However, that is not the case. Amazon should stamp the document to confirm that the shipment was received and signed for at the fulfillment center.

Because the BOL is a physical document, most sellers do not keep it, but you can permanently save a soft copy of the signed BOL and submit it to Amazon when claiming reimbursements.


Invoice for Purchase

Is it true that you have to share your purchase invoice with Amazon? Yes, you must. Don’t be concerned. Amazon requires the invoice to verify that you purchased the product. They don’t need the purchase price. Refrain from crossing the purchase price, as this can result in account suspension.

Approximately 80% of the clients we’ve worked with were hesitant to share their invoices with Amazon. They assumed that once Amazon learned about their purchase price and profits, they would refuse to refund the entire amount. That is far from the case. Amazon is a retail behemoth that is unconcerned with such trivial matters.

The claim will be rejected if your invoice lacks any of the following information. 

Your invoice must be the original from the supplier or manufacturer and include the following information:

  • Purchase date 
  • Product name of missing items 
  • Purchase quantity 
  • Full name and address of invoice issuer 
  • Full name and address of the buyer



Amazon FBA inventory reimbursement is a never-ending process that is also time-consuming and tedious. You can contact us for FBAClaims360 reimbursement services if you need help managing the reimbursement process. FBAClaims360s audit process ensures you are not being taken advantage of. The best part is that you only pay us after Amazon credits your bank account with the reimbursements. You have absolutely nothing to lose.


Do you want to receive other communications from FBAClaims360?
Click here to fill the form out today.

Please complete the following form