Returns are a part of the e-Commerce and FBA Amazon business. Therefore we have diligently crafted this guide on handling FBA returns and what to do about it to minimize returns. 

Processing client returns is a difficulty that all Amazon sellers face, regardless of what they offer. Receiving a return from a buyer is demoralizing and annoying for a seller. Not only are you losing out on the transaction, but it’s very probable that the consumer, even though it was their mistake, will be incensed and write a bad review of your company and product.

 

How to deal with Amazon FBA returns and why are they a problem?

Due to Amazon’s extremely permissive and customer-friendly rules for customers, Amazon FBA has one of the highest return rates in all of e-commerce. Unfortunately, returns are a necessary part of conducting business. For example, return rates in the clothing category easily reach 10%. This indicates that 1 out of every ten items sold is returned.

This will vary depending on the category. Therefore, the best course of action is to handle FBA returns carefully. Ensure you can get compensated as much as possible while also minimizing returns.

FBM returns are simpler to handle because they are sent directly to you. However, because FBA is more complicated, you must verify various reports to ensure that the item has been returned, the refund has only been issued once, and Amazon hasn’t committed any other errors.

 

Classification of FBA returns by Amazon

The different types of returns are listed in an Amazon report on FBA customer returns. These are the condition codes and how Amazon categorizes them that you’ll find in your reports.

Sellable Returns

Items in this category of returns are still in good shape. You can resell these items to other customers by having Amazon return them to your current inventory. However, if you are concerned about the products’ condition, you can choose to check them out yourself. Fill out a removal order to physically inspect sellable objects to do this.

Damaged Returns

Items marked as damaged or products with that label won’t be sold again. Nevertheless, you might be compensated if Amazon is at fault for the damage.

For instance, if an employee improperly sealed the goods and they were damaged during transit, you are entitled to compensation because Amazon is responsible in such circumstances.

You won’t be compensated if your error was the cause. Therefore, carefully package and seal every one of your products before sending them to the Amazon warehouse.

Customer Damage Returns

Customer damage might imply that a customer harmed the order after receiving it. However, that is far from the truth. Consumer damage in this context refers to when a customer returns a product that has been opened in anything but a brand-new condition.

While consumer-damaged things won’t be offered again as brand-new items, there are still various ways that Amazon might sell them again. The best course of action is to issue a removal order so that you can examine the item in person and determine whether or not it merits reselling.

Be aware that allowing Amazon to resell damaged products from customers will result in account suspension. How? One of the simplest ways to block your listing and account is if a different purchaser receives an item that appears to have been used and then returns it with the excuse that it was “used as new.” View our plan of action page to learn what transpired.

Damaged Carrier Returns

Products damaged during transit by one of Amazon’s chosen carriers (UPS, FedEx, or USPS) are known as carrier-damaged products. Consequently, they suffered harm. FedEx may sometimes mark a shipment as delivered even though you have not yet received it. You are entitled to compensation for this as you are not at fault. You gave Amazon the utmost care to manage your goods.

Many merchants neglect to pursue one of the simplest reimbursements.

Defective Returns

These are FBA returns that are broken or malfunctioning. The consumer is entitled to a refund any time they receive defective goods. The item will be maintained in your inventory and deemed unsalable. Even when an item is not defective, I have observed instances where customers file returns stating “defective products.” They typically do this to receive free return shipping.

To be on the safe side, submit a removal order so that you can examine the product in person. You will discover that many supposedly damaged food items are in excellent condition; I can promise you that. Send the goods back to the FBA warehouse for resale in these cases to reduce losses and increase profits.

Remember that many bad reviews about your company for selling defective goods might damage your metrics and force Amazon to suspend your seller account. So to safeguard your budget and brand, take action anytime a false accusation is made.

Expired Returns

Within 50 days after their expiration date, Expired Units may be marked as “unsellable” and then removed from circulation so that Amazon can dispose of them. Units that have been disposed of cannot be retrieved. If the expired units haven’t been thrown away, you can ask to have them returned to you. Find out more about issuing removal orders.

If you sell food or other products with expiration dates, be sure to update your expiration dates each time you send in a new shipment. Reselling outdated and expired food products has happened frequently, which is risky.

 

Is Amazon’s return policy being abused?

Most consumers are sincere and well-intentioned. However, a small percentage of customers always engage in massive return fraud and profit from Amazon’s forgiving return policy.

Customers that want to take advantage of you and undermine the Amazon return policy will always exist, regardless of your level of experience as an Amazon seller.

Because Amazon is customer-focused, you may even encounter customers who threaten you with bad ratings. For example, they will leave a negative review for you if you don’t give them a refund. This might not be a significant problem for larger retailers, but newcomers will undoubtedly feel the pressure.

Sellers on Amazon are not protected. As a result, whenever you come across a bogus claim, don’t hesitate to get in touch with Amazon for guidance on how to handle it. Include screenshots, any threats made, the identity of the customer, and any other pertinent details.

There is no justification for mistreating you as a seller simply because you are attempting to sell and earn a living through Amazon.

 

Make sure That Returned Items Are Finally Returned to FBA

When FBA is involved, the returns procedure differs significantly from when you sell on Amazon alone. The most important thing to remember is the 45-day window, during which customers have up to 45 days to return an item for a refund. So let a month and a half pass before monitoring your account unless you’re in a slow phase or aren’t selling many products.

In a perfect world, FBA would give the consumer a refund, let them know they have 45 days to return the goods, and do everything else. However, buyers occasionally don’t return the item inside that window, and it never enters your inventory. If that happens, Amazon promises to reimburse you for the item’s cost.

 

What to Check for if Amazon Doesn’t Send You an Email?

If you’ve been a seller for even a short period, you know that things don’t always go as planned. And one of those situations is if you unintentionally remove Amazon’s email notification informing you that a refund for an item has been authorized.

But there is another way to discover if Amazon has started any returns rather than stressing how to retrieve that email. Sign into your Seller Central account and select Reports from the menu at the top to see reports. Exceptional Fulfillment from that tab, followed by Returns.

The creation of a returns report is yet another method for verifying this. Again, the process begins by selecting Reports, but instead of choosing the option described before, you should choose Payments and then create a report based on the time you require.

 

Conclusion

Always remember that returns occasionally happen in business and are nothing to be concerned about. Don’t disregard your unsaleable returned items because doing so will result in them continuing to accrue monthly storage fees as they remain in an FBA warehouse. Instead, do what you can to make those products sellable or, at the very least, to ensure that you are compensated for items that were never returned.

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